1. How do I download my ebook?
After your purchase, you’ll receive an email with a secure download link. Click it to save your ebook to your device. If you don’t see the email, check your spam or promotions folder.
2. What format are the ebooks in?
Most ebooks are available in PDF or ePub format, compatible with Kindle, iBooks, Google Books, and most standard readers.
3. Can I share my digital downloads?
No. All digital products are for personal use only. Sharing or redistributing files violates copyright and the creator’s rights.
4. How do I care for my apparel?
Turn items inside out before washing. Use cold water, gentle detergent, and avoid bleach. Tumble dry low or hang to air dry. Do not iron directly on designs.
5. Are mugs and journals safe for everyday use?
Yes! Our mugs are dishwasher and microwave safe (though hand washing keeps them beautiful longer), and our journals are crafted with premium paper for smooth writing and long-lasting quality.
6. What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure checkout options shown at payment.
7. Do you offer refunds or exchanges?
Digital downloads are non-refundable once accessed. For physical products, if your item arrives damaged or defective, contact us within 7 days of delivery with photos, and we’ll make it right.
8. How long does shipping take?
Most orders are processed within 2–5 business days. Delivery time depends on your location and selected shipping method.
9. Do you ship internationally?
Yes, we offer worldwide shipping. Rates and delivery times vary based on destination.
10. How can I contact you for more help?
You can email us anytime at support@empathsrising.com, we’re always happy to assist with care and compassion.